Micro-segmentation of patient accounts and machine learning equip healthcare providers to shift to an ROI-focused approach to patient collections -- while maintaining empathy improving patient engagement.
We're at a tipping point where healthcare providers will *have* to implement automation and AI into the revenue cycle. Not only to recover more dollars but also to keep up with the growing (& massive) administrative burden that is persistent in healthcare payments.
When healthcare providers leverage their patient payments data to drive their collections strategies, they create new and powerful opportunities to increase the revenue they collect, building patient relationships and using payments data to inform business operations. Here are four new and intelligent ways that healthcare providers are using their patient payments data to be more strategic and to drive better payment outcomes. Here are four innovative ways that healthcare providers are leveraging their patient payments data
Healthcare providers must understand federal regulations that apply to payments from self pay-patients, specifically the Fair Debt Collection Practices Act (FDCPA). Litigation around FDCPA is increasing and with surprise medical billing in the crosshairs, healthcare providers and revenue cycle managers need to minimize their risk.
As the volume of patient payments increases, many healthcare providers unknowingly violate regulation around patient targeting (like ECOA). Developing a collections strategy that maximizes patient payments and maintains compliance is critical for healthcare providers of all sizes.